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FAQ German Rail Pass

 

Who is eligible to purchase the German Rail Pass (GRP)?

The German Rail Pass offer only applies to people with permanent residence outside Europe, Turkey and the Russian Federation. If you are European, to be eligible you must have been residing outside of Europe for a minimum of 6 months (the stamp in your passport is decisive).

 

 

Which GRP types can be purchased online?

  • - Adult
  • - Twin (2 persons travelling together)
  • - Youth (young people between 16 and 25 years of age)

 

Is there a minimum age to purchase a GRP online?

Yes, 16 years of age

 

 

Which GRP types can be purchased online (no. of days)?

5, 10 and 15 day pass (consecutive)

 

 

Where is the GRP valid?

All rail connections in Germany as well the stations of Basel Bad Bf (Switzerland) and Salzburg (Austria). Travel on all trains operated by DB, high-speed service (ICE) included. For the validity of your GRP on trains operated by other carriers than DB please refer to www.diebefoerderer.de The online GRP already includes the GRP Extension and entitles you to travel on the following routes outside of Germany:

  • ● on ICE International trains to Liège and Brussels,

    ● on DB IC Buses to Strasbourg, Prague, Kraków, Antwerp, Brussels, Szczecin, Zagreb and Copenhagen (for all IC Bus services a reservation is mandatory),

    ● on DB-ÖBB EuroCity trains to Kufstein, Innsbruck, Bolzano/Bozen, Trento, Verona, Bologna and Venice.

 

Which documents do I need to keep with me while travelling?

The German Rail Pass is a strictly personal and non-transferable document. You must always be able to present the relevant identification document (credit card), that you stated at the time of purchase, even if it has expired, and your passport, alongside your GRP in order for it to be valid.

 

Which payment methods are accepted?

Payment is possible with Visa, Amex or MasterCard.

 

 

How are my credit card details protected?

To protect the card holder from abuse is the " 3D Secure procedures " ( Verified by Visa / MasterCard ® SecureCode ™ ) application, provided that the card issuing institution supports 3D Secure procedures . If this is the case, the customer is automatically redirected to the website of their bank. For Verified by VISA or MasterCard SecureCode activated customers will be greeted with their self-defined personal greeting and asked to confirm the payment amount with the personal PIN on the website of the card. For non-activated customers, a one-time notification to the card-issuing bank is necessary . For questions regarding 3D Secure procedures, please contact the card-issuing bank.

 

 

How do I get my online ticket after booking?

The ticket is immediately available in pdf format for download. The link to download your ticket will be displayed after completing the booking process and also sent via e-mail. Please print out the online ticket on a full A4 page for control on the train. Please make sure when printing your ticket that the images are not suppressed, otherwise it may be invalid.

 

 

Is my ticket valid if I display it on my smartphone?

No, tickets purchased through dbregio-shop.de are only valid in printed (paper) form.

 

 

Can I see my booked tickets and change my personal data?

If you are registered and logged into the dbregio-shop.de, you can view all the entries under "My Orders". Under "Personal Data" you can always add to or change your user information.

 

 

Do I need to register in order to purchase my GRP online?

No, you can purchase your online tickets without registration. Only information immediately required for your order is needed. By registering it makes it faster to purchase your tickets in the future. Here you can purchase your online-ticket with or without registration.

 

 

How do I refund or exchange my GRP?

You cannot. There is no exchange or refund on any GRP. Therefore we strongly recommend to double-check the validity date entered before purchasing the pass.

 

 

What technical requirements must be met in order to use all features of the site?

  • - Windows XP Home/Professional (Service Pack 2) or higher
  • - MacOS 10.x or higher
  • - Internet Explorer 8.x or higher for Windows
  • - Mozilla Firefox 3.6.x or higher for Windows und MacOS
  • - Safari 5.x or higher for MacOS and Windows
  • - Google Chrome 16.x or higher für Windows und MacOS

 

 

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